When NASA Flight Director Gene Kranz tackled the problems facing the crippled Apollo 13 spacecraft, he (allegedly) uttered the famous words, “Failure is not an option,” as a demonstration of his resolve to bring back the astronauts safely. When it comes to building a new home, however, potential homeowners need to be aware that failure is a very real option.
One of the major drawbacks of having an online presence, particularly social media profiles, is that you can get bad customer reviews. We know how valuable good online reviews can be for your homebuilder marketing, but what happens when you get a bad one? Most review sites are steadfast about not removing negative reviews, because they value the integrity of their sites for consumers.
Offering incentives for customer referrals can benefit your homebuilder marketing strategy—if you do it carefully. It’s a good low-cost way to generate qualified business leads, and you can reward existing clients for their loyalty at the same time.
Sometimes when I tell builders or remodelers that they shouldn’t use their website to sell, they look at me as if I just fell off the turnip truck. “Don’t sell on my website?” they say. “Are you kidding?”
If you’ll allow me a minute to shake the turnip dust off my shirt, I’ll tell you why I say that.