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Danielle Avila

Recent Posts

The Importance of Customer Service in the Construction Industry

Danielle Avila | Dec 13, 2018 8:05:00 AM | Customer Service

Your level of customer service can be the deciding factor for many potential customers that are looking to build or remodel their homes. If you have several poor reviews on Google, Facebook, and other review sites, chances are your potential customers are going to go with a competitor with a collection of 5-star reviews. Can you really blame them? Building or remodeling a home is a major investment, so it is important that your customers feel valued.

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6 Customer Service Skills Your Construction Employees Should Have

Danielle Avila | Nov 6, 2018 6:05:00 AM | Customer Service

It doesn't matter how great your builds or remodels are. If your employees lack the right customer service skills, your potential customers may head straight for your competitors. So what customer service skills should your employees have? Take a look at these 6 skills: 

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How to Use Positive Language to Improve Customer Service in Your Construction Business

Danielle Avila | Oct 16, 2018 9:00:00 AM | Customer Service

Using positive language is one thing that can truly improve the customer service of your business. It allows your potential customers to know what you can do instead of what you can't do. Additionally, using positive language can be helpful when delivering bad news or telling a customer that you're unable to do something that they have asked.

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How to Respond to Customer Complaints

Danielle Avila | Sep 13, 2018 12:00:00 PM | Customer Service

If you own a business, chances are you have received a customer complaint at some point. While no one enjoys receiving negative feedback, it is important that your team responds in an effective way. Choosing to ignore customer complaints will only lead to poor reviews which could end up costing you potential customers. If responding to customer complaints is something that could use some improvement, follow these 5 steps.

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How Home Remodelers Can Combat Negative Reviews

As a home remodeler, the last thing you want to see is a negative review on Google. Negative reviews can deter potential customers from choosing your business in fear that they may have the same experience. They can also give business to your competitors with higher review ratings. While it’s easy to get irritated by a bad review, it’s crucial to understand why the customer felt the need to write it and what you can do to fix it. It's important that your business can deliver quality digital customer service as more customers turn to virtual means of communication.


In this blog you will learn how to:

Person typing on laptop and reading a negative review

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