It doesn't matter how great your builds or remodels are. If your employees lack the right customer service skills, your potential customers may head straight for your competitors. So what customer service skills should your employees have? Take a look at these 6 skills:
Using positive language is one thing that can truly improve the customer service of your business. It allows your potential customers to know what you can do instead of what you can't do. Additionally, using positive language can be helpful when delivering bad news or telling a customer that you're unable to do something that they have asked.
If you own a business, chances are you have received a customer complaint at some point. While no one enjoys receiving negative feedback, it is important that your team responds in an effective way. Choosing to ignore customer complaints will only lead to poor reviews which could end up costing you potential customers. If responding to customer complaints is something that could use some improvement, follow these 5 steps.