<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1680227565549092&amp;ev=PageView&amp;noscript=1">
Builder Funnel Blog

Builder Funnel Radio:
Marketing and Sales Strategies
in Between Job Sites

contractor digital marketing and sales knowledge

The Importance of Customer Service in the Construction Industry

Customer Service

Why is customer service important in the construction industry?

Your level of customer service can be the deciding factor for many potential customers that are looking to build or remodel their homes. If you have several poor reviews on Google, Facebook, and other review sites, chances are your potential customers are going to go with a competitor with a collection of 5-star reviews. Can you really blame them? Building or remodeling a home is a major investment, so it is important that your customers feel valued. So how do you make your customers feel valued? Always provide outstanding customer service. Even if you have several bad reviews, you can start turning things around by focusing on the level of customer service your team provides. 

6 Customer Service Skills Your Construction Employees Should Have

Customer Service


It doesn't matter how great your builds or remodels are. If your employees lack the right customer service skills, your potential customers may head straight for your competitors. So what customer service skills should your employees have? Take a look at these 6 skills: 

How to Use Positive Language to Improve Customer Service in Your Construction Business

Customer Service

Using positive language is one thing that can truly improve the customer service of your business. It allows your potential customers to know what you can do instead of what you can't do. Additionally, using positive language can be helpful when delivering bad news or telling a customer that you're unable to do something that they have asked.

How to Respond to Customer Complaints

Customer Service

If you own a business, chances are you have received a customer complaint at some point. While no one enjoys receiving negative feedback, it is important that your team responds in an effective way. Choosing to ignore customer complaints will only lead to poor reviews which could end up costing you potential customers. If responding to customer complaints is something that could use some improvement, follow these 5 steps.