In this episode, Spencer hosts Kimberly Mackey of New Homes Solutions Consulting.
Kimberly talks us through the Customer Experience Funnel(CEF). Kimberly talks about where the CEF starts, how it works, the different stages of the CEF and how to master yours to improve your homebuyer customer experience.
If your business thrives on new and repeat customers, then mastering the Customer Experience Funnel is critical.
Learn all about it here on Builder Funnel Radio.
- 1:30 What is the Customer Experience Funnel? (CEF)
- 3:15 Where does the CEF start?
- 4:30 Where does social media come into play?
- 8:50 What are the CEF stages?
- 12:30 How to improve your CEF.
- 15:09 Where does the Warranty fall in all of this?
- 20:56 How do I start building a great CEF?
- 32:45 Kimberly's Final Advice